1. How do I place an Order?
The Humble Dandelion is an Australia based business only. To place an order - simply select the goods you want to purchase and proceed to the checkout, once all your goods are in your cart.
2. Payment & Shipping
Shipment is a flat fee of $9.95. Once we receive your order, an invoice will be sent to you as acknowledgement of your order and The Humble Dandelion will source your goods promptly to send them to you as soon as possible.
3. Secure Ordering & Payment Options
All orders are securely placed, The Humble Dandelion does not keep any credit/debit card details - all payments are done through 3rd party online secure companies. Your payment details as well as your personal information such as email addresses, home addresses and contact details are treated as confidential and under no circumstances would we ever pass such information on to third parties! We respect our business relationship!
4. Returns & Refunds
Stocks returns for any reason must be notified within 7 days of receipt. Unfortunately we cannot accept exchanges or refunds for change of mind. Due to this being an online store, we cannot take the responsibility for inaccurate colours of various cosmetic products and strongly suggest you have a look at similar products in local stores. We will determine exchanges and/or refunds on an individual basis to mediate the best outcome for both parties - as at the end of the day we would want you to have a pleasant experience shopping with us. If a product needs to be returned to us, this should be done within 7 days after receiving it, charges of this would be discussed when revising the issue. Unless items are being returned due to it being damaged on receipt, it should be received by The Humble Dandelion in the original condition. Damages incurred during transit to The Humble Dandelion, due to poor packaging or otherwise, would be the sole responsibility of the customer and items will not be refunded if deemed not to be in the original condition.
5. Medical & Product Disclaimer
Information and material provided on the online website of The Humble Dandelion are for informational purposes only and it is not intented to replace medical advice or treatment for any medical condition. We always suggest discussing the use of supplements and natural therapies with a registered and qualified health practitioner. All reasonable steps are taken to ensure the accuracy of information within our website, but the products and materials provided are from third parties and we cannot verify the findings of each product listed.
6. Out of Stock Products
The Humble Dandelion will always endeavour to ensure that all goods ordered by you are supplied to you - but due to The Humble Dandelion's functioning on a drop-shipping model, we cannot guarantee that our suppliers have all items in stock. Should the ordered product not be available a full refund will be given to you. We can unfortunately also not manage any back orders.
7. Cancellations or Change to Orders
There is a limited time between the time that you as client place an order and The Humble Dandelion process it to order from the supplier. If you contact us speedily after you have placed an order to either cancel or alter the order we endeavour to make the necessary changes promptly. Unfortunately if costs were incurred by a third party through transaction fees, The Humble Dandelion can not take responsibility for it. If an error occurred during the ordering process, please email us promptly so that we can assist and correct it as soon as possible.
Prices are in relation to the Recommended Retail from our suppliers. These are updated occasionally as economic fluctuations take place. Whilst The Humble Dandelion endeavours to have competitive prices and offer promotions and sales on various items during the year, we would sometimes increase prices accordingly without notifying our customers.
9. Termination of Services
The Humble Dandelion reserves the right to terminate access to our online website at any time without giving an explanation or justification. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of our Site with or without notice, subject to applicable laws.